Drive profitable revenue growth by delivering streamlined customer on-boarding with personalized experiences for strategic customer segments, across any channel.

Take control of the customer experience with low-code development

Let customers start using your services immediately

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Customer On-Boarding

Drive profitable revenue growth by delivering streamlined customer on-boarding with personalized experiences for strategic customer segments, across any channel.

Let customers start using your services immediately

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Customer On-Boarding

Drive profitable revenue growth by delivering streamlined customer on-boarding with personalized experiences for strategic customer segments, across any channel.

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Contact Center Automation

Enable optimal customer engagement with streamlined, omni-channel processes. Take a customer-centric approach to requests that span multiple products, transactions, and touches.

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Member Enrollment and Services

Transform to on-board and retain members by providing a unified information view. Give individual and group members the power to navigate their own records anytime, anywhere.

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Accelerate Customer On-Boarding

The Digisquares digital platform can enable fast transition to omni channel services while providing operational efficiency. Don’t wait on these three on-boarding improvements.

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customers with superior service

Provide seamless customer experience at every touchpoint to earn the greatest of customer rewards brand loyalty. With Digisquares, you can build unique applications that enable a unified customer view across multiple systems, product lines, and channels.

Approach to rethinking the customer experience

Business users add customer value by working independently and alongside developers to build customer-focused apps quickly.

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GOVERNANCE

Security-as-a-Service Transformation for State and Local Government

Traditionally, each State agency built out its own network and designed its own security architecture.

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Reinventing Data Warehouse

The harsh reality of data warehousing is that conventional solutions are simply too costly, inflexible, and complex for today’s not to mention tomorrow’s data.

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DIGITAL TRANSFORMATION

Building blocks for successfully implementing AI

We look at the necessary business, technical and organisational changes that will form the basis of successful AI implementation.

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CYBER SECURITY

Understanding Comprehensive Database Security

To secure a database, especially large databases supporting ERP platforms there are two primary challenges complexity and time.

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IT MANAGEMENT

Role of analytics in unlocking the power of APIenabled ecosystems

APIs have become the mechanism of choice for connecting internal and external services, applications, data, identities, and other digital assets.

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Security Privacy of Blockchain

Additional Security and Privacy Properties of Blockchain

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Customers expect teams to collaborate

Connecting customer data also helps improve collaboration between teams, a key element in the success of high performing teams.

Companies mostly aren’t living up to customer expectations

When we asked customers how they decide which contact method to use when getting in touch with support, speed remained their top priority year over year.

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Customers expect companies to keep track of their data

Customers want companies to keep track of their information if it leads to a better customer experience. For one thing, customers hate repeating themselves.

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Digitizing the customer experience

Technology and analytics resources

Change-management resources

Business and product expertise

Putting rapid process digitization into action

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Journey-centric customer-experience measurement

Continuous-improvement mind-set

Don’t fret about the metric

Listen to the front line

Focus on alignment

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Organizing to lead end-to-end customer journeys

Setting up a dedicated customer-experience organization

Establishing C-suite engagement

the customer-experience team into the organizational fabric

understanding and commitment among employees and managers

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Choosing an overall architecture

Top-down and bottom-up activities

Performance and health measures

Develop a hypothesis about customer outcomes that matter

The trouble with touchpoints

Customers were leaving at an alarming rate, few new ones were available for acquiring in its market, and even the company’s best customers were getting more expensive to retain.

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